Améliorez votre expérience client dès maintenant

Évaluations objectives pour un accueil de qualité supérieure.

Satisfaction client : 98% de réussite

★★★★★

Votre partenaire en expérience client

Nous évaluons et améliorons votre accueil et services grâce à des missions de client mystère professionnelles et objectives.

A customer service area features a desk with two employees, one wearing a red uniform and the other assisting a customer. The setting includes a colorful backdrop with life-sized cutouts of young people and the word 'Loop' in large letters. The counter displays digital numbers, and promotional materials are placed on the desk.

A customer service area features a desk with two employees, one wearing a red uniform and the other assisting a customer. The setting includes a colorful backdrop with life-sized cutouts of young people and the word 'Loop' in large letters. The counter displays digital numbers, and promotional materials are placed on the desk.

150+

15

Clients satisfaits

Évaluations fiables

Évaluation de service

Améliorez l'expérience client grâce à nos audits et évaluations de service approfondis.

Visites Mystères

Analyse objective de votre accueil et service pour une performance optimale.

Inside a grocery store, several self-checkout counters are aligned with people actively scanning items. Shoppers are engaged in processing their purchases amidst a modern, well-lit interior. There are visible retail displays and magazines near the exits.

Inside a grocery store, several self-checkout counters are aligned with people actively scanning items. Shoppers are engaged in processing their purchases amidst a modern, well-lit interior. There are visible retail displays and magazines near the exits.

Rapports détaillés

Des rapports complets et fiables pour orienter vos stratégies d'amélioration et de rendement.

Des experts à votre service pour optimiser l'accueil et l'expérience client.

Formation des mystères

Grâce à Testify Agency, notre accueil s'est amélioré et nos clients sont plus satisfaits que jamais.

Sophie L.

A modern store with a sleek interior is located inside a shopping mall. The store features shelves displaying various products like phone cases and accessories. There is a central table with seating, and a reception desk nearby. The mall corridor appears expansive with a polished floor and muted lighting, giving a luxurious feel. Several people are walking in the distance along the corridor.

A modern store with a sleek interior is located inside a shopping mall. The store features shelves displaying various products like phone cases and accessories. There is a central table with seating, and a reception desk nearby. The mall corridor appears expansive with a polished floor and muted lighting, giving a luxurious feel. Several people are walking in the distance along the corridor.

★★★★★

An overhead view of a high-end department store showcasing several cosmetic and jewelry counters arranged in an organized grid pattern on a polished wooden floor. Each counter is attended by staff assisting customers, with displays of various luxury goods. There are brown leather chairs placed in the central area, providing a place for rest or consultation.

An overhead view of a high-end department store showcasing several cosmetic and jewelry counters arranged in an organized grid pattern on a polished wooden floor. Each counter is attended by staff assisting customers, with displays of various luxury goods. There are brown leather chairs placed in the central area, providing a place for rest or consultation.

Galerie

Découvrez nos missions de client mystère et améliorez votre expérience.

A shopping mall interior featuring an escalator and a tall, brightly lit pillar with colorful graphics and text. The pillar displays arrows, geometric patterns, and phrases like 'Enjoy' and 'Empower the Youth's Nextperience.' The surrounding area includes modern decor and ambient lighting.

A shopping mall interior featuring an escalator and a tall, brightly lit pillar with colorful graphics and text. The pillar displays arrows, geometric patterns, and phrases like 'Enjoy' and 'Empower the Youth's Nextperience.' The surrounding area includes modern decor and ambient lighting.

A modern, brightly lit store interior with numerous people sitting on wooden stools, possibly in a waiting area or workshop. Customers appear to be engaged with electronic devices. The setting has a minimalist design with white walls and floors, and an overall sleek appearance.

A modern, brightly lit store interior with numerous people sitting on wooden stools, possibly in a waiting area or workshop. Customers appear to be engaged with electronic devices. The setting has a minimalist design with white walls and floors, and an overall sleek appearance.