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Nous sommes experts en audit et évaluation de l'expérience client via des missions de client mystère.

A group of people is gathered at a technology exhibition or store, engaging with electronic devices displayed on a white counter. The individuals appear focused on handling and examining these gadgets, suggesting an interactive and explorative environment. The background is busy with more people, likely attendees or visitors, moving around a well-lit space indicating a bustling atmosphere.
A group of people is gathered at a technology exhibition or store, engaging with electronic devices displayed on a white counter. The individuals appear focused on handling and examining these gadgets, suggesting an interactive and explorative environment. The background is busy with more people, likely attendees or visitors, moving around a well-lit space indicating a bustling atmosphere.

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Évaluation Client

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A person holds a smartphone displaying information about a store. The store's name, location, directions, payment methods, and reviews are visible on the screen. The background shows a blurred view of a store entrance with bright signage.
A person holds a smartphone displaying information about a store. The store's name, location, directions, payment methods, and reviews are visible on the screen. The background shows a blurred view of a store entrance with bright signage.
Visites Mystères

Analyse objective des services et points de vente.

A group of people is engaged in a training session in a conference room setting. A presenter is standing and holding a sheet of paper, addressing the group seated at a round table. The attendees are actively listening, and there's a banner in the background advertising UX training. The room is well-lit, with a flipchart visible at one side.
A group of people is engaged in a training session in a conference room setting. A presenter is standing and holding a sheet of paper, addressing the group seated at a round table. The attendees are actively listening, and there's a banner in the background advertising UX training. The room is well-lit, with a flipchart visible at one side.
Rapports Fiables

Restitution détaillée pour une amélioration continue.

A person wearing a yellow uniform with green accents and a face mask stands in a store environment holding a smartphone displaying a logo. They have a lanyard with an ID card around their neck. To the side, a bright yellow banner promotes a shopping concept with the 'BIP BIP' logo and text in another language along with English, mentioning 'The ease of shopping anytime anywhere'. 'Tops market' is highlighted at the bottom of the banner.
A person wearing a yellow uniform with green accents and a face mask stands in a store environment holding a smartphone displaying a logo. They have a lanyard with an ID card around their neck. To the side, a bright yellow banner promotes a shopping concept with the 'BIP BIP' logo and text in another language along with English, mentioning 'The ease of shopping anytime anywhere'. 'Tops market' is highlighted at the bottom of the banner.
A modern retail store featuring sleek wooden furnishings and curved wooden ceiling designs. Several laptops and electronic devices are displayed on minimalist wooden tables. The store has large glass windows allowing natural light to illuminate the interior. Customers are seen browsing the products.
A modern retail store featuring sleek wooden furnishings and curved wooden ceiling designs. Several laptops and electronic devices are displayed on minimalist wooden tables. The store has large glass windows allowing natural light to illuminate the interior. Customers are seen browsing the products.
Formation Experts

Réseau de clients mystères formés pour l'observation.

Amélioration Continue

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Avis Clients

Découvrez les retours d'expérience de nos clients satisfaits.

Les visites mystères ont vraiment amélioré notre service client et notre accueil.

Sophie Martin
A modern, well-lit retail space with sleek white display counters and shelves. The ceiling features contemporary lighting fixtures, and the space incorporates wood and stone accents. Products are neatly arranged on the shelves, and promotional signs are visible.
A modern, well-lit retail space with sleek white display counters and shelves. The ceiling features contemporary lighting fixtures, and the space incorporates wood and stone accents. Products are neatly arranged on the shelves, and promotional signs are visible.

Lyon

L'évaluation par Testify Agency a été essentielle pour optimiser notre expérience client et améliorer nos services de manière significative et mesurable.

A shopping mall hallway with a cafe on the left named 'Tea Trails Dining Tea Cafe' with a digital sign displaying 'Choco Kulcha'. People are visible inside the cafe and some sitting by the glass walls. A man and a young girl are walking in the foreground. On the right side, there is a ticket booth with people queueing.
A shopping mall hallway with a cafe on the left named 'Tea Trails Dining Tea Cafe' with a digital sign displaying 'Choco Kulcha'. People are visible inside the cafe and some sitting by the glass walls. A man and a young girl are walking in the foreground. On the right side, there is a ticket booth with people queueing.
Marc Dupont

Paris

★★★★★
★★★★★
Qualité

Améliorez l'expérience client avec nos audits.

Évaluation

Mystère

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